In its 20 years of existence, the Austin program has grown to include 35 full- or part-time staff and 300 volunteers. The Victim Services Division sees approximately 14,000 victims or witnesses a year, with an average of two contacts per victim. The Division has units responsible for Crisis Response, Major Crimes, Child and Family Violence Protection, and a District Representative Unit, which addresses community needs. In addition, an intake specialist takes care of walk-ins and cases that do not fit neatly into these four units. Establishing a victim assistance program within a law enforcement agency requires an understanding of the law enforcement culture and being able to fit in, becoming an essential part of the agency, developing staff, and preventing staff burnout. It is important to ensure support from the top, to have the Victim Services element report to a high-level supervisor, and to make victim services part of police general orders. It is also important for the Victim Services organization to develop and track measurable goals and keep good statistics. Resources
Similar Publications
- A Message from Michael: Prosecuting a Religious Leader for Sexually Abusing a Child
- Audit of the Office of Justice Programs Victim Compensation Grants Awarded to the Arizona Criminal Justice Commission, Phoenix, Arizona
- Audit of the Office of Justice Programs Victim Assistance Funds Subawarded by the Florida Department of Legal Affairs to Speak Up for Kids of Palm Beach County, Inc., West Palm Beach, Florida