Back to Basics: Essential Qualities of Services for Survivors of Intimate Partner Violence

• NCJ Number: 239191
• Journal: Violence Against Women Volume: 18 Issue: 1 Dated: January 2012 Pages: 85-101
• Author(s): Shanti J. Kulkarni; Holly Bell; Diane McDaniel Rhodes
• Date Published: January 2012
• Length: 17 pages
• Publication Format: Article
• Language: English
• Country: United States of America

Annotation

This study examined survivor-focused services.

Abstract

Survivor voice is essential to effectively implement survivor-focused IPV (intimate partner violence) services. In this focus group study, domestic violence survivors (n = 30) shared detailed perspectives as service seekers and recipients, whereas national hotline advocates (n = 24) explored relationships between service providers and survivors based on their interactions with both. Four thematic categories related to enhancing IPV services emerged: providing empathy, supporting empowerment, individualizing care, and maintaining ethical boundaries. Advocates identified additional factors that interfered with quality services, including the following: inadequate organizational resources, staff burnout, lack of training, and poor integration with other community resources. Respectful, empowering relationships are the centerpiece for quality IPV services. (Published Abstract)