NCJ Number
214416
Journal
Prison Journal Volume: 86 Issue: 2 Dated: June 2006 Pages: 182-205
Date Published
June 2006
Length
24 pages
Annotation
Using survey data collected from a large county correctional system in Orlando, FL, this study examined how the job-related stress and satisfaction among correctional staff were influenced by American Correctional Association (ACA) standards, relationships with coworkers, and prison policies.
Abstract
ACA standards--which are intended to create a safe, humane, and professional work environment--were found to contribute to lower job stress and increased job satisfaction. An environment of cooperation rather than competitiveness among coworkers was linked to lower stress levels. Policies that set clear requirements for interaction between employees, supervisors, and inmates reduced stress by providing structured direction for responses to job-related situations. These findings imply that job-related stress for correctional staff can be reduced by clarifying and implementing ACA standards for the work environment, providing training and policies that encourage cooperation among and equal treatment of personnel, and developing policies that guide the handling and management of various situations and problems likely to be encountered by various staff members. The study was conducted in the fall of 2001 and involved the staff of the nine correctional facilities of the Orange County Corrections Department in Orlando, FL, which is ACA accredited. A survey was administered to 1,062 staff members, yielding a response rate of 70 percent. Respondents included line staff, supervisors, and managers. In addition, researchers conducted 7 2-hour focus groups with 48 employees from various organizational levels and facilities. Findings from the focus groups assisted in the development of the survey questionnaire administered to all employees. 4 tables and 62 references