NCJ Number
131550
Date Published
1990
Length
71 pages
Annotation
A survey was sent to 966 Canada Correctional Service users of case management strategies (CMS) to collect data on personal history, training in CMS, general opinions regarding CMS in the workplace, assessment of specific elements of CMS, and future refinements of CMS.
Abstract
Overall, the respondents had negative impressions of CMS in the workplace, although overall evaluations of initial training in CMS were evenly distributed among those who were very satisfied, dissatisfied, and moderately satisfied. Positive evaluations of training were given by respondents with a positive pretraining attitude, those receiving a larger number of training days, those working in an institution, and those who did not have previous formal criminological training. Respondents were more positive about the basics of the scripted interview than they were regarding CMS in the overall case management context. Sources of variation in opinions regarding CMS training and CMS use were traced to respondents, organizational, and training variables. The report recommends major reevaluation of the links between CMS and case management officer responsibilities. 27 tables and 1 appendix