NCJ Number
230880
Date Published
2010
Length
227 pages
Annotation
This book is a practical guide for law enforcement, corrections, and emergency service officers focusing on the basics of active listening skills, negotiation stratagems, analysis of personality, and training techniques to properly master the basic skills for negotiators of all levels.
Abstract
Crisis negotiation has always been part of a patrol officer's, correctional officer's, or emergency services officer's job. At the heart of negotiation and negotiator trained skills is "active listening," a way in which a listener communicates demonstrably that he/she is listening. Active listening is provided in this book in an enhanced form with several important innovations: basic communication techniques; advanced techniques are introduced; training geared specifically to police, corrections, and emergency service officers; several means of skills practice are made available to the trainer or reader; and advanced strategies and stratagems drawn from psychology, law, and business extend the effectiveness of communication and negotiation. The book is intended as a sourcebook for basic and advanced communication techniques and negotiation strategies. It focuses on the approaches, stratagems, and techniques that can be employed by crisis negotiators on the front lines when approaching and managing difficult persons in difficult circumstances. Written exercises and a role-play with training scenarios are included to help negotiators acquire and practice the basic communication techniques that appear in the book. References