Conflict Resolution Training Programs: Implications for Theory and Research

• NCJ Number: 120286
• Journal: Negotiation Journal Volume: 5 Issue: 3 Dated: (July 1989) Pages: 301-311
• Author(s): B Schultz
• Date Published: 1989
• Length: 11 pages
• Publication Format: Article
• Publication Type: Program Description (Model)
• Language: English
• Country: United States of America

Annotation

Four training programs for conflict resolution are examined for principles, assumptions, and theories that could be used to create an economical model for training a great variety of people and groups.

Abstract

The four programs studies were the Ethical Society of St. Louis, Missouri, the George Meany Center in Washington, D.C., the Educational Relations Commission in Toronto, Ontario, and the Chicago Neighborhood Justice Center, Chicago, Illinois. The four programs shared the following common features: defining conflict, identifying conflict styles, using communication and interpersonal skills to negotiate agreements, and viewing conflict resolution as a process. Special features of each training program are identified and discussed, as are common strengths and weaknesses. From these the author proposes a hypothetical program that would serve the needs of a variety of people and groups and would emphasize five specific conflict resolution principles. 24 references.