NCJ Number
99949
Date Published
1984
Length
168 pages
Annotation
Book 1, in this 4-book correspondence course for correctional supervisors, examines basic supervisory concepts and skills necessary for positive supervisor/subordinate relationships and human resources management.
Abstract
The first chapter presents a historical overview of supervision, and examines leadership styles and supervisory functions which include planning, organizing, staffing, directing, and controlling. A Leadership Style Inventory also is provided for self-assessment. The second chapter delineates basic communications skills, including the importance of positioning, posturing, listening, and observing in building and maintaining relationships. Chapter 3 discusses interpersonal relations within the context of transactional analysis. It examines the characteristics of the parent, child, and adult ego states, and emphasizes the important of positive reinforcement (stroking) in creating a productive work environment. The final chapter discusses effective time management as a means of alleviating job-related stress. Planning, decisionmaking, delegation, and flexibility are the basic principles discussed. Each chapter contains text, illustrations, questions and answer keys, a summary, and references.