DISTRICT OF COLUMBIA - A REVIEW OF THE CITIZENS COMPLAINT CENTER - CRIMINAL COURTS TECHNICAL ASSISTANCE PROJECT

• NCJ Number: 39713
• Author(s): D AUSTERN; P R RICE; M F ANDERSON; A B HORVITZ; J A CALHOUN; M SKARROW; J B STULBERG
• Date Published: 1976
• Length: 179 pages
• Contract Number(s): J-LEAA-013-76
• Sponsoring Agency: US Dept of Justice
• Corporate Author: American University
• Publication Format: Document
• Language: English
• Country: United States of America

Annotation

REPORT OF A PROJECT TO AID THE CENTER IN CLARIFYING ITS GOALS, DEVELOPING A CASE MANAGEMENT SYSTEM, IMPROVING INTERFACING METHODS WITH OTHER AGENCIES, AND PREPARING AN OPERATING MANUAL.

Abstract

THE FIRST SECTION OF THIS REPORT DESCRIBES THE PRESENT SITUATION AT THE CITIZENS' COMPLAINT CENTER. THE MOST SIGNIFICANT PROBLEMS IDENTIFIED WERE : LACK OF OBJECTIVES AND POLICIES, INEFFECTIVE USE OF PERSONNEL, AND AN INADEQUATE RECORD KEEPING SYSTEM. THE OTHER PART OF THE REPORT PRESENTS RECOMMENDATIONS FOR IMPROVEMENT. SUGGESTIONS ARE MADE REGARDING PERSONNEL, RECORDS MANAGEMENT, PHYSICAL FACILITIES, AND OBJECTIVES OF THE CENTER. APPENDIXES CONTAIN CONSULTANTS' REPORTS AND A REPORT ON THE SURVEY OF COMPLAINANTS' ATTITUDES AND AN ANALYSIS OF ROLES FOR VOLUNTEERS IN THE CENTER. (AUTHOR ABSTRACT)...KAP