Enhancing Drug Services: A Management Handbook for Quality and Effectiveness

• NCJ Number: 179091
• Author(s): Peter Child; Annette Dale-Perera
• Editor(s): Alison Dewar
• Date Published: 1997
• Length: 44 pages
• Sale Source: Standing Conference on Drug Abuse (SCODA)
• Publication Format: Book (Softbound)
• Publication Type: Issue Overview
• Language: English
• Country: United Kingdom
• Note: DCC

Annotation

This is a reference source for persons involved in all aspects of drug service provision.

Abstract

The book addresses key areas in service provision, including specific types of drug service provision; work with commissioners and other providers; provider management and development; and performance evaluation. Within those general categories, the book discusses, among other topics: (1) linking change with quality and effectiveness; (2) demonstrating quality; (3) involving and empowering service users; (4) drug service users' charter; (5) care planning and delivery; (6) residential and inpatient services; (7) structured day programs; (8) needle exchange and harm reduction; (9) counseling and therapeutic support; (10) outreach; (11) probation partnerships; (12) prison programs; (13) drug using parents and their children; (14) services for pregnant drug users; (15) strategic planning; (16) confidentiality; (17) complaints procedures; (18) information management; and (19) performance and outcome monitoring. Bibliography