NCJ Number
201587
Date Published
2003
Length
9 pages
Annotation
This paper presents guidelines for police agencies to use in developing an Identity Theft Victim Guide for distribution to such victims when the police first receive the report that identity theft is suspected, followed by guidelines for the investigator's initial meeting with the victim.
Abstract
This instructional material for law enforcement officials presents techniques that will help the officials communicate more effectively with victims of identity theft, who often complain that police seem to have little interest in their cases. The paper first lists the characteristics of the victim's emotional and behavioral reactions upon learning that another person is using his/her identity to perpetrate financial damage. The paper then recommends that a police agency develop and disseminate an Identity Theft Victim Guide, a one- to two-page document that outlines the initial steps a victim should take and how to prepare for the investigator's phone call or visit. The worksheet contained in the guide will help victims organize their thoughts and recall details that can make or break a case. This guide should be mailed out the same day the report is taken; it should also be available on the agency's Web site. A sample guide used by the Los Angeles Sheriff's Department is provided. At the initial meeting with the victim, the investigator's agenda should include developing a relationship with the victim that will be productive in the course of the investigation. The format for the investigation should be explained, so the victim will understand the logistics and rationale for the steps in the investigation. Since victims tend to feel powerless, the investigator should give them tasks to perform that will help advance the investigation. Victims should also be cautioned about what not to do. Suggestions are offered for resources that can be listed in guides to victims.