NCJ Number
201634
Journal
FBI Law Enforcement Bulletin Volume: 72 Issue: 8 Dated: August 2003 Pages: 11-16
Date Published
August 2003
Length
6 pages
Annotation
This article explores the problems inherent in an increasingly digital world and offers practical suggestions for overcoming them.
Abstract
Vast amounts of information are now transferred regularly through digital connections, especially e-mail. Such a practice, while advantageous in some respects, affects business practices because it has replaced direct personal communication. The article explores how to handle the stress of high-tech communications, with a special focus on managers and supervisors. It focuses on stress-mitigation practices, such as setting aside time to do e-mail based on your schedule. Other practices include unsubscribing from generic mailing lists and deleting messages that do not require a response. A textbox is included that offers 10 tips for successful e-mail business correspondence. A discussion of strategies an organization can employ to reduce computer stress follows the tips for managers. The e-mail practices of upper management should set the tone for the type and frequency of e-mail interaction that occurs on the job. Another textbox outlines the most important points about e-mail stress. With proper use, e-mail’s advantages can be realized without compromising business practices.