NCJ Number
173037
Journal
Security Management Volume: 41 Issue: 11 Dated: November 1997 Pages: 77-79
Date Published
1997
Length
3 pages
Annotation
One contract service provider tells how it met client demands for substantive quality improvement.
Abstract
A contract guard service that for several years had been providing uniformed guard service for a major electronics company was told that the company now wanted the service to continuously improve the systems in accordance with corporate management's latest Total Quality Management (TQM) philosophy. Supervisory and administrative personnel were taught the importance of proper process evaluation through the use of process mapping and flow charts. Procedure modifications resulted in saving time and money and improved the integrity of the facility. Training spreadsheets were established to track training hours, and files were established to document and verify testing of all personnel. With TQM, everyone on the security team, both proprietary and contract, has an avenue for their creative input, the freedom to establish, implement, evaluate and test processes of their own creation, all of which have enhanced employee confidence and company wide professionalism.