NCJ Number
54866
Date Published
1975
Length
10 pages
Annotation
A SYSTEM IS DESCRIBED WHICH WILL PROVIDE MANAGEMENT INSIGHT INTO EMERGENCY COMMAND CONTROL COMMUNICATION SYSTEM (ECCCS) PERFORMANCE, WHICH WILL IDENTIFY THOSE AREAS WHERE CORRECTIVE ACTION SHOULD BE TAKEN.
Abstract
THE PROBLEM/FAILURE REPORTING SYSTEM RECOMMENDED FOR THE ECCCS OF THE LOS ANGELES (CA) POLICE DEPARTMENT PROVIDES A METHOD OF SYSTEMATICALLY REPORTING, RECORDING, AND REVIEWING PROBLEMS AND FAILURES THAT ARISE IN THE INSTALLATION, TEST, AND OPERATION OF THE ECCCS. THE SYSTEM APPLIES TO ALL PROBLEMS OR FAILURES (HARDWARE, SOFTWARE, OR OPERATIONAL) ARISING FROM ACTIVITIES DIRECTLY RELATED TO THE ECCCS PROGRAM, STARTING WITH THE INITIAL INSTALLATION OF EQUIPMENT IN CITY FACILITIES. THE REPORTING SYSTEM IS TO BE ESTABLISHED AND CONTROLLED THROUGH THE ECCCS PROGRAM MANAGEMENT OFFICE (PMO). THE PMO WILL ESTABLISH A PROBLEM AND FAILURE REPORT (PFR) CONTROL POSITION WHICH WILL BE RESPONSIBLE FOR COORDINATION WITH THE VARIOUS DEPARTMENTS INVOLVED IN THE ECCCS INSTALLATION, TEST, AND OPERATION TO INSURE ADHERENCE TO REPORTING SYSTEM REQUIREMENTS. THIS RESPONSIBILITY WILL INCLUDE ISSUANCE OF PFR FORMS, MAINTENANCE OF PFR ACCOUNTABILITY, FOLLOWUP TO INSURE THAT PFR'S ARE GIVEN PROPER AND TIMELY ATTENTION, AND ISSUANCE OF PFR STATUS AND SUMMARY REPORTS ON A BIWEEKLY BASIS. INFORMATION TO BE CONTAINED IN THESE REPORTS IS INDICATED. A SAMPLE OF THE PFR FORM TO BE USED FOR ALL ECCCS PROBLEMS OR FAILURES IS PROVIDED, AND A FLOW DIAGRAM SHOWING THE PFR HANDLING PROCESS IS PRESENTED. THE OPERATION OF THE SYSTEM IS DESCRIBED IN FOUR STAGES--PFR ORIGINATION, PFR DISTRIBUTION, ANALYSIS AND CORRECTIVE ACTION, AND REVIEW AND CONCURRENCE. (RCB)