NINE-ONE-ONE IN FLORIDA - A PRELIMINARY REPORT

• NCJ Number: 13673
• Author(s): K D FELPERIN; D M JENNINGS; T R LYMAN; T J YUNG
• Date Published: 1974
• Length: 128 pages
• Sponsoring Agency: Florida Dept of General Services
• Corporate Author: Stanford Research Institute
• Sale Source: National Institute of Justice/
• Language: English
• Country: United States of America

Annotation

BASIC REQUIREMENTS OF THE UNIVERSAL EMERGENCY TELEPHONE NUMBER FOR THE STATE OF FLORIDA INCLUDING COST, DEGREE OF SOPHISTICATION AND RESPONSE TIME CONSIDERATIONS.

Abstract

THE STUDY CONCLUDES THAT 911, THE EMERGENCY TELEPHONE NUMBER, SHOULD BE IMPLEMENTED ON A STATEWIDE BASIS DESPITE THE CURRENT 'FRAGMENTIZED' CONDITION OF EMERGENCY SERVICE JURISDICTIONS. THE BENEFITS INVOLVED WITH THE USE OF 911 ARE THE DECREASE IN RESPONSE TIME AND A SENSE OF PARTICIPATION BY THE PUBLIC IN THE ACTIVITIES OF PUBLIC SAFETY AGENCIES. OPERATING AND INSTALLATION COSTS ARE ESTIMATED, AND FUNDING SOURCES ARE SUGGESTED. A SURVEY OF JURISDICTIONS THAT ALREADY USE 911 INDICATES THAT NO SIGNIFICANT INCREASE IN CALL VOLUME COULD BE EXPECTED. SPECIFIC STATEWIDE REQUIREMENTS FOR THE PROPOSED 911 SYSTEM WERE SPECIFIED. NO CALL SHOULD BE TRANSFERRED MORE THAN ONE TIME. BUSY SIGNALS SHOULD NOT BE ENCOUNTERED MORE THAN ONE PERCENT OF THE TIME DURING THE BUSIEST HOURS. RECORDED ANNOUNCEMENTS SHOULD BE PROVIDED WHEN BUSY SIGNALS DO OCCUR. CALLERS SHOULD NOT HAVE TO WAIT LONGER THAN TEN SECONDS MORE THAN ONE PERCENT OF THE TIME.