NCJ Number
199489
Date Published
December 2002
Length
100 pages
Annotation
This is the annual report of the Office of the Ombudsman in the State of Hawaii for fiscal year 2001-2002.
Abstract
The report explains that the Office of the Ombudsman, State of Hawaii, receives two types of inquiries: information requests and complaints. Information requests are queries that are usually met with a referral to another agency. During fiscal year 2001-2002, the Office received 1,121 information requests. Complaints may be either jurisdictional or non-jurisdictional. The Office of the Ombudsman is authorized to investigate complaints that are jurisdictional, but non-jurisdictional complaints are referred to appropriate agencies. During fiscal year 2001-2001, the Office received 4,024 jurisdictional complaints and 493 non-jurisdictional complaints. Staff changes, outreach efforts, and involvement with the United States Ombudsman Association are also discussed in part 1. In part 2 of the report, tables are presented that offer a 2 year caseload comparison, numbers and types of inquiries by month, means by which inquiries are received, and distribution and disposition of jurisdictional complaints by agency, among others. Part 3 offers summaries of selected cases, which were investigated by the Office during fiscal year 2001-2002. The summaries are organized under the State government department of county government involved in each case. The summaries give a brief account of the case, how it was investigated, what the findings were, and what the final action or resolution was.