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PASS (PROGRAM ANALYSIS OF SERVICE SYSTEMS) 3 - A METHOD FOR THE QUANTITATIVE EVALUATION OF HUMAN SERVICES HANDBOOK - THIRD EDITION, 1975

NCJ Number
65430
Author(s)
W WOLFENSBERGER; L GLENN
Date Published
1975
Length
96 pages
Annotation
THIS HANDBOOK FOR PASS (PROGRAM ANALYSIS OF SERVICE SYSTEMS), AND ITS COMPANION INSTRUMENT FUNDET (FUNDING DETERMINATION), ARE DEVICES FOR APPLYING UNIVERSAL HUMAN SERVICE PRINCIPLES IN QUANTIFYING HUMAN SERVICES QUALITY.
Abstract
EXAMPLES OF SERVICES WHICH MIGHT BE EVALUATED INCLUDE CHILD DEVELOPMENT AND SPECIAL EDUCATION PROGRAMS, TREATMENT AND TRAINING CENTERS, SPECIAL CAMPS, SHELTERED WORKSHOPS, CLINICS, HOSPITALS, PRISONS, AND REFORMATORIES. SUCH SERVICES MAY BE ADDRESSED TO SUCH HUMAN PROBLEMS AS DEVIANCY, PHYSICAL AND SENSORY DISABILITY, MENTAL DISORDER AND RETARDATION, SOCIAL INCAPACITY, DELINQUENCY, OR HABITUATION TO DRUGS. IN ASSESSING A SERVICE, A TEAM OF NO LESS THAN THREE QUALIFIED 'RATERS' (PERSONS WITH PRIOR HUMAN SERVICE SOPHISTICATION AND WITH SPECIAL TRAINING IN THE PASS TECHNIQUE) IS EXPECTED TO FAMILIARIZE ITSELF THOROUGHLY WITH ALL ASPECTS OF THE SERVICE, USING WRITTEN DESCRIPTIONS OF THE PROJECT, INTERVIEWS, AND SITE VISITS. THE GUIDELINES AND CRITERIA FOR RATING PROGRAMS ARE INTRODUCED IN THIS OVERVIEW OF THE PASS SYSTEM. FIRST, THE PURPOSES AND STRUCTURE OF PASS ARE DESCRIBED AND PASS'S ADAPTABILITY TO VARIED SITUATIONS IS OUTLINED. THE SCORING SYSTEM, DESIRABLE RATER CHARACTERISTICS, FUNDET CONSIDERATIONS, AND POLITICAL USES AND MISUSES OF PASS ARE EXPLAINED. THE PASS SYSTEM IS CRITICIZED, AND RESEARCH TO DATE REGARDING THE USE OF PASS IS REPORTED. SECOND, THE COMPOSITION OF AN ASSESSMENT TEAM, THE PLANNING AND CONDUCTING ASPECTS OF PASS, AND SCORING PROBLEMS ARE ADDRESSED. FINALLY, PASS REPORTS AND FEEDBACK ARE DISCUSSED, WITH ATTENTION TO PASS REPORT WRITING AND SAMPLES OF MODEL REPORT MODULES. IN ADDITION, INFORMATION IS SUPPLIED ON HOW TO TRAIN RATERS AND TRAINERS IN THE PASS SYSTEM. APPENDIXES PROVIDE RECAPITULATION OF SOME OF PASS'S BASIC GUIDELINES FOR RATERS, A SAMPLE MODULAR LETTER, AN AUTHORIZATION FORM FOR CARRYING OUT A PASS ASSESSMENT, PRACTICUM SETTINGS FOR WORKSHOPS, A SCHEDULE OF A TYPICAL 5-DAY INTRODUCTORY PASS TRAINING WORKSHOP, GUIDELINES ON HOW TO GET THE MOST OUT OF A STUDY TOUR OF A HUMAN SERVICE SETTING, AND SPECIAL ADVICE FOR A PASS TEAM LEADER. FOR THE PASS FIELD MANUAL, SEE NCJ-65431. (MHP)