NCJ Number
15677
Date Published
1974
Length
25 pages
Annotation
ASSESSMENT OF EFFECTIVENESS OF FOUR PROJECTS TO ASSIST IN PROSECUTION OF VIOLATORS OF CONSUMER FRAUD LAWS.
Abstract
METHODS OF EVALUATION CONSISTED OF TELEPHONE INTERVIEWS WITH CLIENTS, INTERVIEWS WITH STAFF, REVIEW OF PROJECT RECORDS, AND A REVIEW OF MATERIALS AND ADVERTISEMENTS DISTRIBUTED BY THE PROJECTS. IN ALL CASES EXCEPT FOR THE CONSUMER FRAUD STRIKE FORCE, PROJECTS WERE FOUND TO HAVE EXCEEDED THEIR ORIGINAL GOALS FOR NUMBER OF COMPLAINTS HANDLED, PUBLIC AWARENESS OF THE PROJECTS, MONEY SAVED FOR CONSUMERS, AND IMPROVEMENT OF THE EFFECTIVENESS OF LITIGATION ACTIVITIES. A SAMPLE CONSUMER FRAUD STUDY FORM IS INCLUDED.