PLANNING AND IMPLEMENTAING A PRODUCTIVITY PROGRAM (FROM READINGS ON PRODUCTIVITY IN POLICING, 1975 BY JOAN L WOLFLE AND JOHN F HEAPHY - SEE NCJ-31282)

• NCJ Number: 31287
• Author(s): J P MORGAN
• Date Published: 1975
• Length: 21 pages
• Corporate Author: Police Foundation
• Publication Format: Document
• Publication Type: Program/Project Description
• Language: English
• Country: United States of America

Annotation

A METHOD IS DESCRIBED BY WHICH POLICE ADMINISTRATORS CAN IMPLEMENT A PROGRAM OF PRODUCTIVITY MEASUREMENT AND IMPROVEMENT.

Abstract

THE CREATION OF A PRODUCTIVITY MANAGEMENT UNIT, HEADED BY A PRODUCTIVITY ANALYST, IS SUGGESTED. PRIMARY AREAS OF CONCENTRATION ARE OPERATIONS THAT CONSUME LARGE NUMBERS OF MANHOURS OR INVOLVE LARGE NUMBERS OF EMPLOYEES WHO PERFORM ROUTINE AND REPETITIVE TASKS. AREAS WHERE UNIT COSTS ARE HIGH AND FUNCTIONS THAT NORMALLY RESULT IN BACKLOGS OF WORK. SEVERAL GENERAL RULES FOR SETTING PRODUCTIVITY OBJECTIVES ARE GIVEN. PRODUCTIVITY MEASURES MUST THEN BE CHOSEN, AND BASELINE DATA ACCUMULATED. METHODS OF MONITORING PROJECTS IN PRODUCTIVITY PROGRAMS ARE DISCUSSED. CASE STUDY EXAMPLES ARE PROVIDED FOR EACH OF THESE STEPS. COMMON OBSTACLES, AND METHODS OF AVOIDANCE, ARE DESCRIBED. THE IMPORTANCE OF APPROACHING PRODUCTIVITY PROGRAMS IN SUCH A WAY THAT INDIVIDUAL OFFICERS DO NOT PERCEIVE THEIR OWN INTERESTS TO BE THREATENED IS STRESSED.