The manual presents effective program service strategies, suggestions to enhance services by Federal personnel to fraud victims, and referrals to outside agencies and programs that provide fraud victims with services or information. Individual sections explain the types, victims, perpetrators, costs, and emotional consequences of fraud and the role of victim-witness coordinators in providing criminal justice-based services to fraud victims. Additional sections explain services for fraud victims, including emotional support and referrals, restitution, asset forfeiture, civil actions and reparation boards and administrative action review committees. Further sections focus on support services to address credit problems and prevent revictimization, the management of cases involving mass victims, and networking for effective service delivery. Sample letters, lists of resource organizations, glossary, appended information on developing a victim impact statement, and sample materials and lists of suggestions to reduce fraud
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