NCJ Number
292
Date Published
1969
Length
180 pages
Annotation
DETERMINATION OF THE APPLICABILITY OF A STUDY TO OTHER COMMUNITIES BY MEANS OF QUESTIONNAIRES AND INTERVIEWS.
Abstract
THE DATA WAS COLLECTED IN ROCHESTER AND TWO OTHER CITIES, AND LIMITED TO INDIVIDUALS INVOLVED IN COMMUNICATION CENTER OPERATIONS. EIGHTY QUESTIONS WERE GROUPED INTO 25 CHECKPOINTS AND INTO 4 MAJOR CATEGORIES OF COMPLAINT BOARD OPERATIONS, THE DISPATCHER AND RADIO CHANNELS, THE COMMUNICATION CENTER LAYOUT, AND COMMUNICATION EQUIPMENT. STATISTICS AND CHECK POINTS ARE CROSS-REFERENCED TO THE PHASE I REPORT, NCJ-00291.