NCJ Number
73606
Date Published
1979
Length
61 pages
Annotation
The manual advises Child Protective Service (CPS) supervisors in their multifaceted roles of teaching, training, providing support to the workers, and administrating.
Abstract
The organizational tasks faced by CPS supervisors that are necessary to ensure effective service delivery are outlined. They include staff selection and recruitment, orientation, setting standards for the quantity and quality of CPS staff work, establishing an organizational structure for effective service delivery, coordinating CPS efforts with those of agencies and professionals in the community, and initiating and organizing prevention efforts in the community. The supervisor's role is detailed for each stage of the CPS response system, including intake and investigation, assessment and planning, implementation of the service plan, and termination and closure of abuse cases, with attention paid to the role of the supervisor in helping workers to set priorities and organize their time for maximum efficiency. Specific skills and techniques of CPS supervision are identified, such as modeling, tailoring supervisory intervention to the stages of worker development, enhancing worker skills, by noting worker accomplishments, and develop worker supports through team building. Special attention is given to CPS supervisory problems in the areas of worker burnout and coping with incompetent or unsuitable workers. Finally, administrative, accountability, and recordkeeping guidelines are offered for the CPS supervisor. A supervisor's checklist and 12 references are appended.