NCJ Number
102664
Date Published
1987
Length
463 pages
Annotation
This text covers the basic elements of supervision (such as discipline, performance ratings, deployment, and training) and addresses recent increases in worker entitlements and public demands for police accountability.
Abstract
After discussing the supervisor's key role on the police team, the book outlines the supervisor's administrative and management functions. The principles of leadership and command presence are described, as are causes of employee dissatisfaction and methods for handling grievances. Other topics addressed are the psychological aspects of supervision, with attention to methods of handling the frustrated employee and written communication skills. The text offers guidelines on interviewing, counseling employees, maintaining a high level of discipline, and investigating complaints about personnel. Both employee evaluation systems and performance rating standards are explained. The text considers scientific methods for routinely deploying field forces and responding to unusual situations such as disasters, civil disorders, or searches for lost persons. The final chapters on training explore learning patterns, teaching techniques, and conference organizing skills. Charts, references, and index.