NCJ Number
91484
Date Published
1982
Length
3 pages
Annotation
This outline of an address notes the characteristics of various types of dispute resolution processes, the skills required in negotiation, mediation, and arbitration processes as well as how these skills may be applied in particular cases.
Abstract
Dispute resolution processes include litigation, which involves parties defining issues by law and seeking legal remedies; negotiation, which involves parties in defining issues and developing solutions; mediation, which involves an impartial third party assisting the conflicting parties toward a solution; and arbitration, which involves a third party imposing a solution upon the disputing parties. Negotiation, mediation, and arbitration are the most often used processes in resolving disputes outside formal court processing. The general skills required in such dispute settlements are objectivity, a broad knowledge of dispute areas, questioning and listening skills, and patience. An example of mediation technique is provided in a case study.