NCJ Number
212942
Journal
Child Abuse Review Volume: 14 Issue: 6 Dated: November/December 2005 Pages: 389-406
Date Published
November 2005
Length
18 pages
Annotation
This article reviews the literature on the benefits of using computer-assisted self-interviewing (CASI) in obtaining sensitive information from young people, with attention to the use of the Viewpoint Interactive CASI program.
Abstract
The Viewpoint Interactive CASI program uses multimedia with colorful graphics and speech functions, along with questions and instructions presented in voice and in text on the computer screen. There are time-limited breaks for computer games and animated onscreen assistance. Most of the questionnaires are multiple-choice, but sliding-scale options and openended questions are also used. Questions and responses are displayed on the screen and also spoken by an animated electronic "assistant." The "assistant" acts as host, talking users through the process. Headphones are used to bring a sense of privacy and personal involvement in the interview. In addition to providing a catalogue of questionnaires in various categories, customized versions are offered by the Viewpoint Organization within questionnaire categories. Viewpoint CASI questionnaires have been used in interviews related to child protection services, individual assessments, and the monitoring of service quality. In 1998, the Viewpoint Organization conducted an inhouse evaluation that involved a sample of 150 youths' (ages 7 through 18) responses and reactions to using Viewpoint Interactive. All of the youth were in residential or foster care. Generally, the youth were positive about the use of CASI questionnaires, reporting that the process created a neutral environment and enabled them to communicate their views. Thus far, however, there has been limited formal research that would establish the need or evaluate the usefulness of Viewpoint Interactive and other similar applications that are designed for and used in child-care practice. 30 references