NCJ Number
84987
Journal
Police Research Bulletin Issue: 38 Dated: (Spring 1982) Pages: 28-32
Date Published
1982
Length
5 pages
Annotation
Methodologies and findings are presented for feasibility studies and an evaluation for the use of word processors in two divisions of the West Midlands Police Force (England).
Abstract
Word processors offer a substantial increase in typing productivity by automating the typing of repetitive text and by allowing a fast and neat correction of typing errors. A feasibility study of the use of word processors in the Complaints and Discipline Department of the West Midlands Force was conducted, with emphasis on the saving of police officers' time. The study consisted of (1) an analysis of a representative sample of completed departmental files, (2) consultation with police officers of the Complaints and Discipline Department, (3) a work study in the typing pool of the department, (4) consultation with typists, (5) consultation with the authors of reports outside the department, and (6) consultation with members of the West Midlands Management Services Department. Findings showed the word processor not to be cost-effective for use in the department. A similar feasibility study for the use of word processors in the documentation procedures of arrests showed them to be cost-effective for these procedures; however, an evaluation of the pilot use of the word processors showed them not to be cost-effective in practice. Some preliminary steps taken to revise procedures within the existing system in anticipation of the use of word processors did yield cost savings, however. Three references are listed.