NCJ Number
155385
Date Published
1994
Length
130 pages
Annotation
A fall 1992 survey of the employees of the Long Beach, California. Police Department received 815 responses and provided information regarding employee opinions and attitudes on the work environment, communication, management support and fairness, motivation and morale, customer service and effectiveness, and challenges and suggested improvements. ABST The participants represented 73 percent of the agency's employees. Results revealed that employees had generally positive views regarding their equipment, training, and workloads, although 40 percent believe that they are unable to complete their work without hindrances. The majority of employees believe that the department's goals and expectations have been conveyed to them, but less than half believe they know what is going on in the agency. Employees believe that the agency is concerned with police officer safety, but their opinions are mixed regarding the fairness of pay and promotions. Most believe that the department is a good place to work and believe that they are performing at a peak level. Recommended improvements include increased personnel, efforts to regain public trust, changes in patrol work schedules, and increased efforts to deal with gang activity. Findings indicated an increase in morale and motivation since a 1991 survey and the appointment of the new police chief in March 1992.